Terms and Conditions

Atención al Cliente

At Decor Empuriabrava, we are committed to providing you with exceptional customer service tailored to your needs and preferences.

Customer Service Hours
We are available to assist you from Monday to Saturday, from 10:00 AM to 5:00 PM.

Contact Methods
You can reach us through the following channels:

Phone: +34 639 33 91 64
Email: laurafuhr42@gmail.com
WhatsApp: +34 639 33 91 64
Instagram: decor_empuriabrava

Response Time
We strive to respond to all inquiries on the same day, ensuring fast and efficient service.

Available Languages
Our team is available to assist you in Spanish, Catalan, English, French, and German, ensuring clear and fluent communication in your preferred language.

Service Commitment
We take pride in offering personalized service, with professional finishes and prompt installation of our products. We understand that each project is unique, so we are dedicated to providing you with tailored solutions that exceed your expectations.

Privacidad y seguridad

At Decor Empuriabrava, we take the privacy and security of our customers' information very seriously. Below, we explain how we manage your personal data and how we protect your privacy when you visit and use our website.

Data We Collect
We collect the following personal data when you interact with our site:

Name and surname
Email address
Phone number

Use of Information
The information we collect is used for the following purposes:

To process your orders and coordinate the installation of our products.
To send you relevant information about our products and services.
To conduct marketing campaigns and send you promotions that may interest you.

We Do Not Share Your Information
We are committed to protecting your personal information and do not share your data with third parties. Your information will only be used for the purposes described above.

Data Security
We use the Wix platform to host and manage our website. Wix implements advanced security measures to protect your personal information, including:

SSL Encryption: All data transmitted between your browser and our servers is protected using SSL (Secure Socket Layer) encryption. This ensures that the information remains secure and confidential during transfer.
Secure Servers: Wix servers are located in state-of-the-art data centers with restricted access, 24/7 monitoring, and protection against physical and cyber attacks.
Compliance with International Standards: Wix follows strict international security standards, such as PCI DSS (Payment Card Industry Data Security Standard), to ensure the security of information, especially in payment transactions.
Threat Protection: Wix uses intrusion detection and prevention systems (IDS/IPS) to protect the website against potential threats and cyber attacks.

Cookies and Similar Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, personalize content, and analyze site usage to improve our services. You can manage cookies through your browser settings at any time.

User Rights
You have the right to access, modify, or delete the personal information we hold about you. If you wish to update your data or request its deletion, you can contact our customer service team at laurafuhr42@gmail.com.

Contact for Privacy Matters
If you have any questions or concerns related to our privacy policy, please do not hesitate to contact us at laurafuhr42@gmail.com. We will be happy to assist you.